Return Policy, Terms, and Conditions.
15-Day / 15% Refund Policy and 60-Day Credit Courtesy
We want you to be pleased with your order and buy with minimal risk. All sales of partially-used products are final. Returns of unused cartons will be accepted for refund for 15 calendar days from the date of receipt. If you have an unusual circumstance please contact us. Return shipping is the responsibility of the purchaser except when there is a mis-shipment error on the part of The Family Hospitality Group. A 15% restocking fee will be deducted from refunded monies provided returned product is unused and in saleable condition.
If goods you receive are returned more than 15 days and less than 60 days from the date of receipt, a store credit memo will be issued (minus 15% restocking) for unopened, saleable product. Contact us for an RMA return authorization and shipping address.
We ship from western and eastern distribution centers in the mainland USA, so that you incur the lowest purchased product cost possible. Shipping time is generally two business days plus processing time. You should expect to receive what you order (provided it was shown as in-stock at the time of order) within one calendar week.
Call +(702) 822-4422 for more details and specific answers.
PRIVACY POLICY
What Information We Gather or Track
Information on general usage and any optional personal details you provide to us will be used to provide you with enhanced features. The following are details of the information we collect:
| • | The Family Hospitality Group collects data so that we may display personalized content to our visitors. Additionally, usage information may be analyzed so that we can judge our system's performance or execute your customized features. |
| • | We may collect information from customers and visitors to our Web site. This information allows us to process orders from customers by collecting their First Name, Last Name, email, Password, Credit Card Number, Expiration Date, Billing Address and Shipping Address. Other information such as Date, Time and IP address is also collected. |
| • | Your browser offers so-called "cookies" which -- if you allow their use -- store small amounts of data on your computer about your visit to any of our sites. Cookies assist us in tracking which of our features you like best. Cookies can enable us to customize our content according to your preferences. However, cookies tell us nothing about you personally unless you specifically give us the requested additional information. |
What We Do with Collected Information
| • | The Family Hospitality Group may send a newsletter to our Users. If you would like to stop receiving the newsletters, you may unsubscribe by removing your account. |
Our Disclosure of Your Information
| • | The Family Hospitality Group does not sell or commercially make available specific information about its Users or Users other than in aggregate form, except in cooperation with law enforcement bodies in regard to content violations or violations of applicable laws. |
Our Security Measures
| • | The Family Hospitality Group uses Secure Socket Layer (SSL) to encrypt payment information and User data against unauthorized access. However, we cannot be responsible for how third parties, whose links appear on our site, use your information. You should know that no data transmission is one hundred percent guaranteed against eavesdropping. Because your site is ultimately protected by you and your password, much of your information security is up to you. |
| • | The Family Hospitality Group has implemented additional precautions to ensure the privacy of your personal information. We have a strict firewall in place which does not allow any outside access. Access in the company is limited to only individuals who need to be able to see customer data in order to perform their job functions, such as the billing department. Important personal data is backed up on the network to help ensure its integrity. |
Your Choices
| • | You may choose not to receive special offers and discounts simply by not registering for any special deals and offers when you sign up. If you signed up for special offers and now wish to unsubscribe, you may do so at any time by replying to the unsubscribe link contained in those mailings. |
security policy
We understand your security concerns. That's why our checkout process is equipped with the most advanced SSL (padlock) technology available from one of the most trusted online business authentication authorities. We don't settle for less than complete online purchasing security and we don't believe that you should either.
